Terms & Conditions

1. 30-day returns

You have 30 calendar days from the date you receive your product to request a return under our return policy. For pickup orders, this period begins on the date you collect the product.

To qualify for a return:

• The product must be kept in good condition and returned in its original packaging.
• All accessories, components, hardware, and other items supplied with the product must be included.
• You must provide your order number, receipt, or other valid proof of purchase.
• The product must not have damage caused by improper installation, removal, misuse, or modification.

Please contact us within the 30-day period for return instructions before sending or bringing a product back. Eligibility and the condition of the returned item are subject to inspection. The bumper restrictions below also apply.

2. Bumpers must remain unpainted

Please inspect the bumper and confirm its fitment before painting, refinishing, or modifying it. Painting and bodywork expenses are not covered by our voluntary return policy or limited warranty. Your non-excludable legal rights remain unaffected.

3. One-year limited warranty

Our products include a one-year limited warranty against manufacturer defects, beginning on the date you receive or collect the product.

This voluntary warranty provides a maximum of one replacement per originally purchased item, following verification and approval of an eligible claim. A replacement does not start a new one-year warranty period or create an entitlement to further replacements under this voluntary warranty. Any additional remedy required by applicable law remains available.

Before a replacement can be approved, you must provide the documents, proof, photographs, or other information we reasonably request to assess the claim. This may include proof of purchase, clear photographs or video of the issue, the product label or part number, and installation or diagnostic information. We may also require the product to be returned for inspection.

This warranty covers manufacturer defects in the supplied part. It does not cover damage caused by improper installation or removal, incorrect wiring, forced fitting, misuse, accidents, or modifications that cause the problem. A warranty request does not automatically confirm eligibility.

4. Fitment, inspection & installation

Confirm that the selected part matches your vehicle’s year, make, model, trim, side, and relevant equipment before ordering. Where applicable, compare the part number, connector, and lighting type. If you are unsure, contact us before purchasing.

Inspect the product when it arrives and check fitment before installation or painting. We recommend installation by a qualified automotive professional, following the applicable installation instructions and vehicle specifications.

We do not accept returns or warranty claims for product damage caused by improper installation or removal. This includes damage from incorrect electrical connections, excessive force, unsuitable tools, or alterations that cause the reported problem. An installation-related exclusion does not remove rights that applicable law requires us to honour.

5. Labour & related expenses

Our voluntary limited warranty covers the eligible part only. Except where applicable law requires otherwise, Shayan Auto Parts is not responsible for labour charges or other expenses associated with inspecting, diagnosing, programming, calibrating, installing, removing, or reinstalling our products.

This exclusion also applies to painting, refinishing, bodywork, towing, vehicle rental, and loss-of-use expenses. Please confirm fitment and product condition before arranging or paying for installation or related work.

6. How to request a return or warranty review

1. Contact us. Use our Contact Us / Warranty Claims page, email us, or call with your order number and a description of the issue.
2. Provide supporting information. Send the requested proof of purchase, photographs, documents, and relevant product or installation details.
3. Follow our return instructions. Contact us before sending a product back so we can confirm the correct return location and arrangements. Package it securely and include all required items.
4. Review and resolution. We will assess the information and, where required, inspect the product before confirming eligibility for a return, refund, or replacement.

Approved refunds are issued to the original payment method, unless otherwise agreed or required by law. Any return transport arrangements or applicable charges will be explained before you proceed. Statutory refund rights and deadlines take priority where they apply.

7. Business accounts & order verification

Business account holders must provide accurate, complete, and current business information. Account benefits are subject to verification and the eligibility conditions shown when registering.

We may suspend or terminate a business account or cancel an unfulfilled order if business information cannot be verified, attempts to contact the account holder are unsuccessful, or there is fraud, misuse, or a breach of these terms. If we cancel an unfulfilled order for which payment has been received, we will refund the amount paid for that order. Account termination does not remove rights relating to previous purchases.

8. Your legal rights

These terms describe our voluntary return policy and limited warranty. Nothing in these terms excludes, restricts, or replaces any right or remedy that cannot lawfully be excluded under applicable consumer protection or other legislation.

Where the law requires a return, refund, replacement, compensation, or other remedy, that requirement takes priority over any conflicting return condition, replacement limit, or cost exclusion on this page.

We may update these terms for future purchases. Changes do not reduce rights or commitments that applied when an existing order was placed.